Quick Checks
- Confirm thermal side faces the head (blank output is often reversed media).
- Verify roll width matches the printer model.
- Run a printer self-test independent of the POS application.
- Increase darkness one step at a time; excessive darkness shortens head life.
Driver and Firmware
If self-test looks correct but POS tickets are wrong, reinstall the archived driver from the product download page and confirm the POS is addressing the correct queue.
When to Replace Media vs Hardware
Faded tickets across all printers at a site often mean a media lot issue. A single printer with streaks after cleaning may need head service - contact AUROK support with model and serial details.